Is collections the most neglected part of the loan cycle? Collections is a part of the customer experience, too. And yet, despite some big changes to adapt to (a dramatic shift in oversight after the 2008 financial crisis, more and more ways to reach consumers but fewer and fewer people answering phone calls, recently Regulation F) collections isn't fully modernized. Cody Owens of Equabli and J.D. Rainey of Quanta Credit Services are working hard to change that. They join Shawn to discuss why innovation lags in collections, why regulation is good, and what comes next.
Find Cody, J.D., and Ensemblex on LinkedIn.
Hosted by: Shawn Budde
Guests: Cody Owens & J.D. Rainey
Produced by: Meagan LeBlanc
Theme Music by: Brad Frank